Customer Reviews

What People are Saying (159 reviews)

Date Rating Review Our Response
23-Jun-2017 Service: Product: It is unfortunate that the company chose to switch from regular post to Fedex and without letting the customer know that the product will be shipped via Fedex and without notifying the customer when it was shipped.
It costs much more to pay duty and taxes to Fedex than to regular post because Fedex processing fees are high. In addition, it is very inconvenient and time consuming to deal with Fedex to get the item delivered.
I am very disappointed with this shopping experience and unless the shipping method changes back to regular mail, I will not shop at this store again.
23-Jun-2017 Service: Product: Love the clothes, but each time I've ordered abroad I have to then email customer service to refund the vat that's been added, and reply time is slow Compared to other companies.
19-Jun-2017 Service: Product: came quickly and beautifully wrapped
18-Jun-2017 Service: Product: Very easy ordering, prompt delivery, nicely packaged and a fantastic scarf!
15-Jun-2017 Service: Great, as usual (I've been buying Lily and Lionel scarves since they launched). Everything worked, lovely scarf in a useful dustbag arrived promptly.And good value in the sale.
15-Jun-2017 Service: Product: Excellent service as always, beautifully packaged.
15-Jun-2017 Service: Product: Prompt delivery & good packaging.
15-Jun-2017 Service: Product: Prompt delivery & very well packaged.
02-Jun-2017 Service: Product: Fantastic as always!
02-Jun-2017 Service: Product: This is my 5th purchase from Lily & Lionel. As always my order arrives within a few days, it is beautifully packaged and the item is of amazing quality. I will be ordering again.
31-May-2017 Service: Product: There was no problem with the ordering and delivery was prompt.

I am delighted with my purchase - it arrived nicely wrapped.

I have no hesitation in ordering from them again.
19-May-2017 Service: Product: Love, Love, Love Lily and Lionel!
Their scarves are works of art, and so soft on the skin!
I especially love wearing the large scarves when I travel on planes, because
they become a wonderful wrap.
Delivery is always prompt, and I appreciate the packaging.
For this purchase I received a very nice bag with my scarf!
Thank You, Lily and Lionel for your beautiful scarves!!
19-May-2017 Service: Product: Really fantastic! I have ordered quite a few items in the last couple of months and love them all. Superb quality and craftsmanship and the most beautiful designs and prints. I also think the fact that some lines are limited edition gives them an even more special feel. I'm so glad you brought back the **** Isla scarf as I had missed out on that one...I got it a couple of days ago and it is fab!
19-May-2017 Service: Product: Great selection, reasonable price, fast and efficient delivery.
Would recommend to others
16-May-2017 Service: Excellent service. Always pleasant and quick to answer the call
05-May-2017 Service: Product: Beautiful scarf - absolutely stunning. Couldn't believe how soon it arrived after placing my order. Thank you so much.
02-May-2017 Service: Product: Beautiful scarf. Arrived quickly and was packaged in a lovely gift box. Can't wait to purchase my next scarf!
22-Apr-2017 Service: Product: It was simple, I went on line, placed the order and gift was delivered the next day
21-Apr-2017 Service: Product: Beautiful colour, style and materials: combined with excellent customer service.
21-Apr-2017 Service: Product: Rapidez en la entrega
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