Customer Reviews

What People are Saying (216 reviews)

Date Rating Review Our Response
07-Dec-2017 Service: Certainly buy from you again.I am always a 14 but dress far too small.Service was good apart from no 10percent off for first purchase.
07-Dec-2017 Service: Product: Quick efficient service received my scarf within two days of ordering
07-Dec-2017 Service: Product: Delivered the next day. Item beautifully wrapped.
28-Nov-2017 Service: Product: User friendly website, confirmation , & delivery details received immediately.... Dress arrived next day beautifullly packagesd...
20-Nov-2017 Service: Product: Bought a dress which had faulty pop studs on sleeves and zip poorly fitted so dress did not hang properly. Returned item and asked for refund of postage - no refund. Chased it up and was told it was being looked into!! Gave up. Won't buy anything again - poor quality and high price.
18-Nov-2017 Service: Product: Excellent, efficient, prompt service!
05-Nov-2017 Service: I have bought from lily and Lionel before.their scarves are beautiful,the quality and design of the fabrics are amazing.my order came the next day beautifully wrapped and I am thrilled.
27-Oct-2017 Service: Product: Extremely fast efficient service with sensible appropriate packaging
23-Oct-2017 Service: Product: Beautiful quality scarve but somewhat disappointed in the dark colour & design considering I live in Australia it looks like something my Nan would wear,bright would have been fun. But it was a 'lucky dip' soo.
Also not in the lovely cloth lily and lionel bag I have previously received with every other order.
20-Oct-2017 Service: Product: Customer service went out of their way to help me out for an international order and helping me sizing. Both shirts are lovely, the prints are vibrant, and the delivery wsent smoothly, although I didn't have a tracking number
06-Oct-2017 Service: Product: Very prompt
05-Oct-2017 Service: Product: Was originally informed it would be 1 day delivery and this did not happen. Still waiting on item.
05-Oct-2017 Service: Product: Get better delivery still not received!-
04-Oct-2017 Service: Product: Lovely shirt, speedy delivery - thank you
29-Sep-2017 Service: Product: Excellent I ordered over the phone and the girl was very helpful.I spoke also to Alice the owner of lily and Lionel and she was great at sorting out the scarf I wanted.i have dealt with them before and will again
28-Sep-2017 Service: Product: My telephone order was dealt with very courteously and efficiently. I received my order, very nicely packed and within two days. Yes, I would recommend them to others.
27-Sep-2017 Service: Product: I love Lily and Lionel and buy all my scarves from there. The quality is unbeatable as is the Customer service. I have scarves from when they first opened and they are still beautiful
27-Sep-2017 Service: Product: A fast and efficient service.
The packaging I received my skirt in was really stylish (black bubble envelope) beautifully presented inside with tissue and ribbon .
I felt care had been taken over it.
Much appreciated.
27-Sep-2017 Service: Excellent service, personal message in the package. Ordered Saturday afternoon and arrived Tuesday lunchtime!
23-Sep-2017 Service: Product: Easy to order & good communication from L & L and the delivery people.

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